Home / Solutions / The Key

The Key

Every mortgage broker needs a good Customer Relationship Management system, that’s why The Key has been the backbone of the mortgage industry for 16 years with over 4,000 users.

colour image of HP desktop monitor displaying mortgage brain CRM broker software The Key

Discover the next generation of CRM software

 

Now, it’s time to say hello to a whole new solution. After a significant amount of investment, customer engagement, and development, we are excited to announce the release of CRM Brain. Our new, true Saas CRM system for mortgage professionals.

Streamline your processes, enhance efficiency, and deliver outstanding customer experiences. This intuitive, user-friendly system is designed specifically for busy mortgage brokers like you. From lead tracking to compliance, it’s the all-in-one solution you’ve been waiting for. 

Are you currently a Key user?

 

As an existing customer, we are delighted to inform you that a member of our team will be in touch to discuss how we will automatically upgrade your services to the new enhanced versions during 2025.

What The Key brought you

Opportunities unlocked through simple, time-saving features such as a client-facing portal with an online Fact Find

Icon - Hand pressing a button

Convenience

Customers could enter their own data through the client portal’s online fact find, reducing potential errors

Icon - Stopwatch

Speed

Savings of up to an hour per case by streamlining processes

Icon - Cog

Compliance

No more compliance worries for data entry, reports, and lead generation

Key Features

The Key has been an essential part of a mortgage adviser’s back-office to help unlock opportunities and make processes quicker and easier by performing multiple tasks.

  • Integration. Information from the client portal pre-populated Mortgage Brain sourcing and submission solutions to reduce rekeying
  • Control. Extensive management reporting and easy tracking of fees and commissions
  • Customisation. The client portal could be customised to match company branding.
  • Power. The client portal offered case tracking, secure messaging, and document exchange.
  • Accessibility. 24-hour access to the client portal and introducer portal from smartphones, tablets, and computers
colour illustration of office task being completed using Web Brain

CRM Brain is not an update of The Key, it’s a totally new software solution, expertly built from the ground up. It’s the time-saver you’ve been looking for!

Products for intermediaries

CRM Brain

A flexible, intuitive system for smarter, more efficient working.

  • Smart Automation
  • Client Portal
  • Insightful Reporting

 

See solution
CRM Brain | CRM Brain logo white

Sourcing Brain

Fuss-free, accurate product sourcing for mortgage brokers.

  • Free Hometrack AVM
  • Research multiple scenarios
  • Powerful integrations

 

See solution
Sourcing Brain - Reversed out Sourcing Brain logo

Criteria Brain

Smart, reliable tech with verified data to help boost speed and efficiency.

  • Search seven criteria at a time
  • Data verified by lenders
  • Search over 75,000 criteria

 

See solution
Criteria Brain - Reversed out Criteria Brain logo

Affordability Brain

The quick and efficient way to see how much your clients could borrow.

  • Submit to over 35 lenders
  • Amend and re-run searches
  • Automatic audit trails

 

See solution
Affordability Brain - Reversed out Affordability Brain logo

Submissions Brain

Multi-lender submissions gateway

  • Submit DIPs to seven lenders in a single journey
  • Use standalone or integrated
  • Reduce rekeying

 

See solution
Submissions Brain - Reversed out Submissions Brain logo

Web Brain

Engaging website plug-ins

  • Increase website engagement
  • Generate leads
  • Plug-ins automatically update

 

See solution
Web Brain - Reversed out Web Brain logo